Triading

Before I met him, I’d heard a lot of stories about Jeremy from Jeb – he’d moved around, taken a big leap of faith that didn’t exactly work out. A vinyl collector, a VW bus rehabber. He was really into “Tribal Leadership,” and by the way, I just had to read this book.

So I did read that book. The things that captured my attention – it offered a lens to run an organization’s language through to determine overall health. And there was this business about forming triads, getting people together in groups of three being a magic number. I understood, sort of, but it’s hard to really “get it” until you see a triad play out.

Someone decided the three of us should get together, either Jeb or Jeremy, to form a triad. It was impossible to build an expectation for this experience. I only knew that Jeremy would take us through some exercises, and we’d talk about stuff – some work-related, some more personal. I didn’t know Jeremy much at all – at that point we had met once over lunch. In hindsight, I knew Jeb less than I thought I did, as I’d come to find out.

Back in February, we met at the Speak Easy, a tech co-working space in Broad Ripple. Jeremy asked us to share three types of stories. First, a high-five moment, featuring a highlight, an achievement, a celebration. Then there was a time we got angry, or a hell no moment. Finally, the most difficult to share: a low point, when things got really bad.

I can be sort of guarded, until I’m not. I had a choice to make: I could make up some fake low point story, or just tell part of it that gave a sliver of truth, or I could be open and tell the real thing. Here I was, in mixed company – someone I barely knew, and someone I knew-but-didn’t-know.

I went with truth. And I cried in front of a stranger and my boss. I felt weak and vulnerable. But then, that passed. They each told their stories, too, and we shared a collective raw honesty that I would expect only amongst old friends.

As we shared our stories, Jeremy noted some key words he heard us repeating and shared insights along the way. Without intention or design, the things I shared had a common “challenge” theme. I never said this explicitly, but in my choice of stories and words, I had told him that challenges were really important to me, that I was wired to need a good challenge to do my best work.

It was an emotionally-charged and deep learning experience. Giving into vulnerability, losing all facade, steeled me with an unexpected fearlessness. Sharing our stories had drawn us closer, invited trust. We continued to meet, to share things we’d written, to serve as a sounding board for one another.

Being one to poke fun at trust falls, let’s-hug-it-out type sessions or anything touchy-feely, I didn’t know how I’d feel about this. But it was different. We built towards the low point. There was (thank goodness) no hugging it out or anything of that ilk. Jeremy asked the right kind of questions, had the right demeanor to create a low key atmosphere without a lot of pressure or stress. It was a small enough group.

Three is kind of a magic number.

This post is part of Think Kit by SmallBox
Today’s prompt: “Who made a difference for you this year?”

 

Praise Be

Maybe I obsess over the question I’m about to pose because I’m a language geek. But seriously – have you ever been in awe of how powerful just a few words can be? I get caught up thinking about this now and then.

Early in my career, my CEO shared a handwritten note she’d received. It was from a woman who worked at one of our key partner companies. I had been the lead on a major project that included a lot of collaboration between us, which culminated in a very public community event. Her note praising my work was just a few lines – I’m guessing it took her fifteen minutes or less to write and send.

Many years later, I still think of that card. Sure it felt great to see her words, to know my boss had taken notice. It boosted my confidence, and maybe even helped as I earned more responsibility and an eventual promotion. Not to discount the incredible value of those (every bit of that was amazing and immediately gratifying), but here’s the meat of this thing: my whole world view on praising others shifted.

I’d been stingy with praise. Part guarded, part too-busy-for-that-kind-of-fluff. I hadn’t realized it, but I just wasn’t the sort of gal who told someone (or their boss, for that matter) when they were being awesome. It took fifteen minutes and a paragraph for a woman to challenge all of that.

There’s some sort of karmic law that I now feel bound to uphold. Having once been the recipient of such a kindness, I must do this thing for others. When I see awesomeness, it deserves a quick note. Today I sent another such letter in the mail. It’ll reach its intended recipient in a day or two, and then (crossing fingers) it may just make someone’s day. Or maybe, just maybe, those few words will positively shift the center of someone’s world.

This post is part of Think Kit by SmallBox
Today’s prompt: “Nice someone! Whether it’s a gift, a helping hand, moral support, or just doing something for someone else – write about what you did.”

A Year as Chief Culture Officer

Late in 2012, I was tasked with writing my own job description. My role had been shifting steadily at SmallBox. I was doing less client work, focusing more on marketing the agency. We noticed a growing need for some human resources expertise, which I’d learned a thing or two about in my accidental career. I knew I had the makings of a dream job, I just wasn’t exactly sure how year one as Chief Culture Officer might unfold.

Because I’m a bit of a geek, I actually included a pie chart of how I planned to divide my time on the job description I wrote and submitted to our CEO, Jeb. I’m not surprised I didn’t quite get it right. I vastly underestimated how much investment would be required in HR, and daydreamingly glossed over the need for crucial operational things like time-tracking and emailing.

The chart below shows in hours:
a.) how I thought I’d spend my time in the first year on the job,
b.) how I actually spent my time, and finally,
c.) how I hope to shift my focus in 2014.

The numbers from a.) were easy to come by, since I’d created that initial pie chart. Analyzing the data from our time tracking software, Harvest, made getting the data for b.) a snap. Now, if I can just will the figures in c.) into being.

 

An ENTP’s Take on Connecting

Picture a crowded event, maybe a business conference. Let’s say you’re in the hallway between sessions.  Hanging about the powering stations (charging devices, of course) are 500 people. And you. You don’t know a single one of them. Does this freak you out?

Depending on your personality type (I’m an ENTP, in case you’re into those sorts of things), what I’m about to say might make you think I’m a little weird.

I don’t mind floating through that room of new faces, totally solo. I really enjoy meeting new people (if I can only remember their names – must work on that) and I really don’t need someone else to make an intro for me. I had an a-ha moment a long time ago – most people at events such as this like meeting other people too. And they’re usually glad to have some one else break the ice. Not a thing to fear.

In my role at SmallBox, I conduct a fair amount of informational interviews, even when we don’t have open positions.  Near graduation time, when my inbox swells with interested applicants, I might schedule ten or twelve informal chats in a week. It’s an enormous time investment, but a worthy one.

When we do have an opening, we might have a handful of great candidates before we’ve even posted a job. When our clients or partners come to us seeking good candidates for everything from interns to director level roles, I can sometimes connect them with a good fit. In some cases, I’m able to offer some advice to the candidate that I hope helps with their job search or personal growth. When things click, these folks stick around even without a job offer, joining us for projects like Think Kit, or attending a show put on for Musical Family Tree, or participating in our extended network at events like Verge or UX Salon.

It took me a while to see the pattern – I’ve been drawn to jobs and opportunities that allow me to build community. I like connecting things, dots, people (ALL the things).

I’ve made a small habit to connect people when I can, but it hasn’t always been top of mind. I’ve come to understand, as my schedule gets a little harrier and my capacity to give time is limited, this is what I can do to make the world a cozier place.

So, the question is – how can I connect you?

This post is part of Think Kit by SmallBox
Today’s prompt: “How do you want to get involved in your community this year?”

Leading Values

This is a tale of when two projects collide. Ever have a lucky intersection, where work on one project informs another? My YES! moment of the week came on the heels of a really rewarding session of facilitation.

Recently Jason, Leigh (two of my SmallBoxer team mates) and I had the great honor of leading a strategic session with Growing Places Indy, a small nonprofit doing great things in urban agriculture and sustainability.

We hung out with their board and staff for the better part of a day, working through exercises and conversations that will lead to a three year strategic plan for the organization. We covered a lot of stuff, but perhaps the most meaty – we sank our teeth into organizational values. We use a few sources as inspiration for this work, including two highly recommended books, The Advantage and Tribal Leadership.

Back in the office, I’ve also been tasked with rethinking how we set individual goals and support the professional development of each team member. A couple of days after our Growing Places session, I happened to have a few monthly check-ins with some members of our team. It got me thinking:

How do we live our core values through our individual roles? (For SmallBox, our core values are collaboration, curiosity and growth.) And how can we each use our personal values to complement that?

And then that YES! moment. We all have personal values, but we haven’t shared them with each other, much less considered how to leverage them for individual and group professional development. In Lencioni’s model from the Advantage, he defines different types of values – permission to play are baseline values, aspirational values are things you strive for, but haven’t yet begun to live, while accidental values are those for which you didn’t plan. Are their various kinds of personal values that might be channeled to improve our work?

With this mash up of value soup sloshing in my head – everything we’d done with Growing Places and my conversations with the team, I couldn’t help but think about leadership values. When it comes to leading, how do I want to behave?

Two things came very clearly to me:
When you balance deep empathy with high standards, you can lead people nearly anywhere.

Leading is something I still earn and grow into. With a team full of so many bright minds, the right to lead at a company like SmallBox is an honor. Everyone on our team, from the interns, up to the CEO is a leader among us. We all lead at one turn, follow at the next. A third core leading value emerged from this line of thought: flexibility.

When I say flexibility, I especially mean openness to sometimes follow, so that others may be empowered by leading and to recognize that everyone has different communication and work styles and may need a unique approach to further their professional development. This aligns closely with one of the greater lessons I’ve learned in leading teams: everyone can be reached. It’s just a matter of finding how.

Brain Candy

Keeping the mind sharp is an admirable pursuit. While it’s easy to set a self-learning goal, it can be even easier to let the year pass without acting on it. Posting my goals online gives at least a little extra accountability. So here goes nothing: two new skills I’d like to gain in 2013, and a bonus baking skill for good measure.

Culture Consulting Toolkit.
In 2012, I had the great fortune to work with a couple of SmallBox clients on what we call culture-powered marketing. It was a relatively new line of thinking for us internally, but something we’d be testing on ourselves. With one client, it evolved organically from asking questions and working with them on content strategy. It’s incredibly rewarding to help a company connect the dots, uncover their own culture-starters and begin to blend organizational health, marketing and HR. I’m very much looking forward to adding some new collaborative techniques to my toolkit and sharing these ideas with more people.

florence

Working conversational Italian.
This one goes a long nicely with my “extracurriculum” project, la dolce vita. Once upon a time, I learned songs in Italian from my voice teacher. It’s a beautiful language to sing in, even when I had no idea exactly what I was saying. When my husband-to-be and I traveled to Italy in 2006, I tried to learn a bit of the language. I could order coffee like a champ, or let someone know if I was on fire, but that’s about it. Louie proposed to me in Florence, steps away from where the above photo was taken, adding to the magic of this place for me. I may only be so lucky as to return once or twice more in this lifetime, but I’d like to learn nonetheless.

macarons

Perfecting macarons. (Or, at least, coming close!)
I tried my hand at an almond version sandwiched with a bitter ganache for a shower once before. They tasted wonderful, but were crackly, all different sizes and otherwise not-pâtisserie-worthy. The picture above features the best of the bunch – I didn’t photograph the lot of them in all their various states and sizes. Since then, I’ve read up and learned after piping the macarons, you must let them rest for 15 minutes before baking. Another tip: trace circles onto a sheet of parchment paper to help with consistent sizing – genius!

When all else fails, there’s always baking.

This post is part of Think Kit by SmallBox
Today’s prompt: “What new skill do you want to add to your repertoire in 2013?”

Little Discoveries

There’s a lot of sitting in marketing work, all while staring straight into the electric glow of multiple screens. When it came time to think about New Year’s resolutions, one of the first things that came to mind was to get up from my desk every day.

Sitting at my desk through lunch has become part of my normal work pattern. Without taking that time to get up and move around, that’s a whole lot of stationary time. Every. single. week day. I know I’m not alone in this – otherwise standing desks wouldn’t be in demand.

It seems like such a small thing – just 10 to 15 minutes of walking around the work neighborhood, but this short break packs a lot of punch. I often use it either to mull over something that needs solving or to clear my mind of all the work clutter and think or nothing at all. Either way, I come back to my desk with a calmer mind.

walking finds

One unexpected bonus has been inspired in part by Lydia Whitehead’s initiative to bring adventure to the every day. I use these small walks as a chance to discover the unexpected. One day I peered down an alley between two buildings and stumbled upon a marriage proposal. Another day I found this wee knit bunny left on a ledge.

To me, these images are like a visual version of the six word story: “For sale: baby shoes, never worn.” as told by Hemingway. There’s a full story there, but also mystery.

Did she say yes? Is a little one pining for this lost bunny, or did someone leave it behind, yarn bomb style to make someone smile?

Focus

A Good Kind of Disruption
I might not have noticed if I hadn’t accidentally hoarded my vacation days resulting in an extra long winter break. Aside from a bit of work on Think Kit I spent far less time at a computer since I don’t know when. Whatever work and thought patterns I’d developed were wholly disrupted by excesses of lounging, family time and movie-watching.

scatterbrainSore Thumb Multitasking
And thank goodness. Otherwise, it may not have seemed so weird on returning to work when my brain instantly switched to that internet-fueled multitask mode – you know, the one when you have one eye on tweetdeck and incoming email while you’re knee deep in a project.

That first day back, I didn’t sit at my desk to work straight away. Instead, I stopped in the main room to flip through the newspaper. In came a co-worker to chat up the holidays. As we shared stories of our break, I couldn’t stop thumbing though the paper. All the while – my thought process: “Wow, this is really odd. Why am I flipping through this during our conversation…” until the inevitable lost train of thought.

A-ha! That was weird, huh?
Routine multitasking of internets and inboxes would have felt like the normal business of getting back to work. This multitasking was just plain weird, so I had a greater awareness of the shift in my brain. I noticed the fogginess, the slower processing, the not-quite-grasping any one thing as fully as I might with a more singular focus. It became obvious that despite the gross inefficiency of chronic multitasking, I was hard-wiring my brain to work this way, even when it didn’t matter.

Frankly, it scared the hell out of me. I wonder if I can break this bad boy, and if so, how much more I’ll accomplish?

All-Nighter

This year, I tested myself and found I can, indeed, still pull an all-nighter… And it was amazing.

I wasn’t partying, and it wasn’t because a project blew up or a client demanded a crazy deadline either. All of that delirium and extra caffiene was for a cause. 24 Hour Web Project is an annual event in which SmallBox donates a website to a worthy nonprofit.

The team in action

This year we doubled the fun, and in just 24 hours, our small, but mighty team conceptualized, designed and developed two custom websites for Earth House and INDYCOG.

Sure, I may have had more fun at a few rock shows and dinner parties this year, but the feeling of being part of something that changes the game for a nonprofit is the coolest feeling.

This post is part of Think Kit, a blogging project by SmallBox.

Tamale, Glass & a 45

Yesterday at SmallBox, my coworker Justin Shimp started playing some songs from his youth. It sparked a conversation about music we bought when we were kids. There was a brief time in my early music-buying days when new releases were still pressed on vinyl. My sister and I had some great albums – Madonna’s True Blue, Thriller, and some true eighties gems like Debbie Gibson and Tiffany.

When I think of my early music obsessions, I always think of a 45 I had of Suzanne Vega’s My Name is Luka. On the flip side, she sang a Spanish version of the song. As a young midwestener, it was exotic and mind-blowing – and in hindsight it was pretty darn progressive for the time.

Reminiscing about that 45, I’ve decided I’ve got to have it again. I’ll be scouring used record bins, and I’m pretty excited about this new vinyl mission.

depression glass bowls, suzanne vega album

See, here’s the thing. I don’t like to mindlessly shop for things. One of the reasons I love going to antique stores is because I have an almost complete set of light blue depression glass. Five tea cups, six saucers, six side plates and three dinner plates. Four pieces away from completion. I’m sure I could find them on eBay, but then I wouldn’t have the satisfaction of the hunt. I love going in to places like this with a mission. I have others, like finding the best tamale, and now, an old Suzanne Vega 45. I like attaching purpose to the things I do.

It has me thinking about vision and mission in business and life too. I recently went through an exercise with the Indy Film Fest board to revisit our own statements. Like so many businesses and organizations, ours didn’t really reflect our identity. The statement was stiff and boring and verbose. As a group, we brainstormed. We stared at each other a little. We had a hard time finding our voice, feeling okay adding personality into something so official as the MISSION statement. We wrote several lines, mashed them up, crossed some out, narrowed it down.

It was liberating. And awesome. I can say our new mission statement in conversation and feel like a real person, not a talking head reciting some lofty, meaningless phrase.

I’ve read some personal mission statements here and there on the web. Often, I don’t feel like they say much of anything about the person they’re meant to describe. I’ve never gone through the process for myself personally. Maybe it’s time, but I’m hoping for something bigger, more defining than the little missions I assign myself.

If I write it, will I use it? Will I put it here on my blog or my resume? Will it guide the choices I make? I’m not sure, but I think I’ll enjoy the process either way.

Until then, placeholder: ‘I seek the best tamale in the world, an old Suzanna Vega 45 with My Name is Luka en español and blue depression glass plates and tea cup.’

Image credits: Suzanne Vega – “Luka” photo by Geoff B. via Flickr | Untitled photo by nosuchsoul via Flickr